Why Buying Local Just Can’t Be Beat
There’s something about great, personalized customer service that you can’t put a price tag on. When you find a mechanic you trust, you take your car to him every time. The lady at the bank drive-thru who greets you by name? Priceless personal service. And an experienced hairdresser who doesn’t leave you searching for a ball cap? We all know that finding the perfect one is sometimes like finding a needle in a haystack. No matter what the service or product, excellent customer care is why people keep coming back.
So, what about your local pool and spa store? Is it really that important to buy local?
Here are our top reasons why our local service at DesRochers Backyard Pools and Spas is unmatched.
- Local expertise. At DesRochers, we have a staff that is specifically experienced to give guidance and answer questions about pools, spas, and the equipment and chemicals needed to make them work correctly. We take into account what you want, and we design a custom product or product suggestion to perfectly fit your needs. When you buy any product or service from us, you are getting more than just tangible supplies. You are getting access to the hard-earned knowledge and education of experienced professionals who are part of your local community. That experience translates into savings. Damage done by incorrect maintenance can be costly. We take away the trial and error of you having to figure out solutions on your own. Let us work with you and for you. You’ll get our commitment to your satisfaction, something you won’t find at a big-box store.
- Local longevity. A family-owned and operated business, DesRochers Backyard Pools & Spas is without equal as the premier pool builder in Northern Illinois. For over 30 years, we have been constructing beautifully designed fiberglass and vinyl swimming pools. We also provide local access in three storefront locations, to give quality service to everyone who comes through our doors. With additional products such as spas, water care chemicals, equipment, accessories and patio furniture, we are your one-stop-shop for all your backyard needs. With a low overturn rate, our pool technicians become experts in the care of your personal pool or spa. They become your personal chemist, engineer, plumber and more, especially if repairs are ever necessary. You can count on our excellent service in every area for many years to come.
- Local relationships. You are more than a customer or client to us. Because of that, we want you to have access to our staff members whenever you need us. At Backyard Pools & Spas, we know that long-term success comes from providing long-term customer satisfaction. We have a saying: “We don’t just sell pools and spas, we enter into relationships.” We want to make sure that you get many years of carefree enjoyment from your pool or spa. That’s why we offer a full line of equipment and accessories to compliment your needs. We would love to be the place where “everybody knows your name.”
Check out some of our favorite “5-star” reviews!
“I used products from [a different supplier] for the first 5 years that I owned my pool and fought the water problems all season long. Tried the products from DesRochers and wow, what a difference. They set me up with a weekly maintenance plan and am happy to report that I have not had any issues for the last 3-4 years now. They are quick to test your water and able to recommend a solution right away. I will never buy from anyone else! Thanks, DesRochers!” –Customer David G.
“DesRochers was the only company who would touch our already existing in-ground pool that was a complete mess from another company. They removed and replaced all the concrete around the pool plus fixed several other things that were done completely wrong. They worked with us, explained, and showed us everything that had to be replaced. Everyone who worked on our pool was extremely polite, knowledgeable, and we will never use anyone but them. Anytime we needed something they were quick to get back to us. Definitely would recommend this company.” –Customer Jacqueline K.
“Amazing! I have a backyard oasis. They installed my in-ground pool, hot tub & all my concrete work. They always included me & made sure everything was done completely the way I wanted it. I couldn’t have asked for a better experience.” –Customer Amy G.
“These people… Especially Mallory and Jerry from the Shorewood store, are amazing!! My husband nor I have ever owned a pool and we were clueless. We had just purchased a home with a pool and to be honest, it was terrifying. Mallory and Jerry walked me through everything and made it so simple! They were absolutely amazing!! I highly recommend going to see them!” –Customer Missy V.
We would love to be your experts for all your backyard pool and spa needs. Follow us on Facebook to be the first to hear about all our great services and special offers! If you are ready to purchase or open your pool or spa, come in and see us at one of our three locations. We offer pool and spa options, water testing and chemical expertise, and a full range of repair and maintenance services.