Customer Reviews

“The entire staff has gone above and beyond to figure out what's going on with our water. I would highly recommend DesRochers. They actually care and are excellent when it comes to customer service.”

“All I can say is WOW! I had a fiberglass in ground pool installed by another pool company. DesRochers Backyard pools didn't only fix the major mistakes that were made by the other pool company, they actually made it look like it was a brand new pool. Thanks again to everyone at DesRochers backyard pools. If you need excellent chemical advise or any other questions about your pool. Go see the DesRochers team in Shorewood, they are awesome too!”

“The DesRochers team has been closing my in-ground fiberglass pool for over 8 years. With only one exception which they made 100% right after it happened they have done a tremendous job. I see the team one time a year, yet when at my house they call me by my first name as if I'd only seen them last week. Some of the best customer service in Will County. Others in the area could learn to respect the customer the same way.”

“We have been customers of DesRochers Backyard Pools.. ever since they installed our in ground pool about 10 years ago. I can Honestly say each and everyone associated with DesRochers is the best of the best! Their knowledge and customer service is by far unbeaten anywhere. I have had the fortune of dealing with most of the staff... all of who are amazing.. but there is this one experience I had that will always stick out...

How many people would give you their cell phone number??? That’s right.. not many! Well I was at wits end with my new hot tub we also purchased through DesRochers. I could not get my water clear and odor free. DesRochers would call... Text.. email me daily wanting to know if it cleared.. well she made several personal trips to my home to resolve the problem! On one visit even brought the owner himself! I was beyond speechless! One of their staff assured me she wouldn’t rest till problem was resolved! She put up with all my calls and cry’s of frustration.

Well she did live up to her promise!! She has always gone the extra mile for me! I am beyond grateful and for this and so many more reasons.. I will always be a DesRochers Backyard Pools customer!

A very happy customer😊”

“They have been very helpful to me opening the pool. My mom used to take care of it but now since she is in a nursing home I was lost. They were very patient with me and I will keep using their services.”

“This place is a hidden gem! After contracting with Great Escape to install our 24' above ground pool AND supply is with our first season of chemicals last year, we were left with ever changing pool water conditions weekly requiring water testing and additional specialty chemicals to correct our problems. Our neighbors recommended Backyard Pools and swore by their 3 step process. Not only were the chemicals cheaper for the season, but our pool has been crystal clear all summer!

We are customers for life!!!”

“Excellent service! I've learned so much since having my pool and owe all of it to these guys. They help clean up the mistakes I've made and teach along the way. They go above and beyond every time! Highly recommend! Thanks to you all!”

“Great people to work with, got a new liner from them this year and they did a great job with the install. I use them for my opening and closing each year.”

“DesRochers installed our inground pool 10 years ago and we’re still impressed with the level of service this company provides. Always friendly too?”

“Our pool pump went out, and called Backyard Pools. They determined which pump we needed and we picked it up within 2 hours. We only use their chemicals for our inground pool. Great customer service!”

“DesRochers whole team are the BEST! The retail and service staff all are true pool professionals, and I am so glad to have them so close by!”

“We had our pool completely rebuild with a new stamped concrete deck and take advantage of the weekly service. We could not be happier.

Great local business.”

“The team members have helped me so much these past few weeks getting our pool ready!! Explained every detail so I understood and helped me find all the supplies I needed. Great, reasonable prices also!”

“Very helpful with all pool problems, questions and concerns. And their patio furniture is best, worth every penny!”

“Wow! This is an actual pool company. Don't do business with any other pool company than this one. They listen, they do what they say they will do. No problem with anything. This was by far the best experience anyone could have. Brian the owner/ the guy in charge was great and he kept us up to date thru the whole process. Kudos to the whole company. We can't say thank you enough. You guys have my business forever.”